Refund & Cancellation

Every plan starts with a 30-day free trial, and starting one does not require a card. The trial is deliberately the whole product rather than a limited version, so the decision to pay is made after seeing what you are paying for. This is the main reason most refund questions never arise.

• Plans do not renew on their own. Each period is a separate payment, so no card is kept on file and nothing is charged automatically.
• To stop, do not pay for the next period. Your plan continues to the end of the period you have already paid for.
• When a paid period ends without payment, the account is paused after a short grace period. Nothing is deleted when that happens.

Subscription fees are charged in advance for the chosen period and are generally non-refundable once that period has begun, because the trial exists to make the decision beforehand.

We will consider a refund where:

• You were charged twice for the same period.
• A billing error was made on our side.
• A fault on our side made the service substantially unusable for a sustained period and we could not resolve it.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, which we do not control.

You can move between plans as your business changes. Moving up takes effect immediately, with the difference applied to your billing. Moving down takes effect at your next renewal, so you keep what you have already paid for. If a lower plan’s limits are below your current usage — more branches or staff than it allows — you will need to bring usage within the limit first.

Cancelling does not erase your records. Export your customer and catalog data before you stop if you want a copy — the export is available while the account is active.

Write to info@jinsolutions.in from the email address on the account, with the workspace name and what you would like to happen. Refund requests are best made within a reasonable period of the charge.

See also our Terms & Conditions and Privacy Policy.